Terms and Conditions

Healer Hive LLC ("Healer Hive," "we," "us," or "our") is a technology platform and online marketplace connecting individuals seeking holistic wellness services with skilled practitioners in the industry. By accessing or using our website, mobile applications, and related services (collectively, the "Platform"), you ("User," "Practitioner," or "Customer") agree to these Terms of Service (the "Terms"). Our mission is to create a community that supports natural wellness by empowering practitioners and providing accessible, trustworthy services to customers. Whether you're booking an appointment, selling a product, or leaving a review, Healer Hive is designed to ensure an excellent experience. If you do not agree to these Terms, you may not access or use the Platform. These Terms form a legally binding agreement between you and Healer Hive. For questions, contact us at hello@healerhive.com. By using the Platform, you confirm that you have read, understood, and agreed to these Terms, including any updates. Healer Hive reserves the right to update these Terms at any time, and your continued use constitutes acceptance of changes. Effective Date: These Terms of Service are effective immediately upon your first use of the Platform or creation of an account, whichever occurs first. If you do not agree to these Terms, you must immediately cease all use of the Platform. Thank you for being part of Healer Hive. Let's feel better naturally.

Healer Hive: Healer Hive LLC, the entity providing the Platform and Services. Platform: The Healer Hive website, mobile applications, and related technology that facilitate the Services. Services: Features provided through the Platform, including practitioner profiles, appointment booking, payment processing, and messaging tools. User: Any individual or entity using the Platform, including Practitioners and Customers. Practitioner: Any individual or entity offering wellness services or products through the Platform (acupuncturists, massage therapists, yoga instructors, herbalists, etc.). Customer: Any individual or entity using the Platform to book services or purchase products. Account: The user profile created to access and use the Platform. Booking: An arrangement made by a Customer to receive services from a Practitioner. Subscription: A recurring payment plan for Practitioners to access premium Platform features. Nylas Integration: Third-party calendar and scheduling services integrated into the Platform for appointment management.

HEALER HIVE IS A TECHNOLOGY PLATFORM AND ONLINE MARKETPLACE ONLY Healer Hive provides an online platform connecting wellness practitioners with customers seeking holistic health services. WE ARE NOT A HEALTHCARE PROVIDER, WELLNESS SERVICE PROVIDER, OR MEDICAL PRACTICE. We facilitate bookings, payments, messaging, and calendar integration through trusted third-party providers including Nylas (calendar), Stripe (payments), Zoom (virtual sessions), and Google services. Our Role as Marketplace Platform Only: TO THE FULLEST EXTENT PERMITTED BY LAW, WE ACT SOLELY AS A FACILITATOR, INTERMEDIARY, AND TECHNOLOGY PLATFORM CONNECTING INDEPENDENT CONTRACTORS. WE DO NOT: (a) Provide, perform, control, manage, supervise, direct, or deliver any wellness services (b) Employ, supervise, or control any Practitioners (c) Act as a party to any agreements between Practitioners and Customers (d) Guarantee, warrant, endorse, or assume any responsibility for ANY Practitioner or service (e) Verify credentials, qualifications, licenses, or competency of any Practitioner (f) Monitor, review, or evaluate any services performed by Practitioners (g) Have control over the quality, safety, legality, or appropriateness of any services (h) Provide medical, therapeutic, or professional advice of any kind (i) Control pricing, scheduling, or service policies (j) Act as guarantor for any User interactions or transactions PRACTITIONERS ARE INDEPENDENT CONTRACTORS, NOT OUR EMPLOYEES, AGENTS, PARTNERS, OR REPRESENTATIVES. ALL CONTRACTUAL RELATIONSHIPS, PAYMENT ARRANGEMENTS, AND SERVICE DELIVERY OCCUR DIRECTLY BETWEEN PRACTITIONERS AND CUSTOMERS. Platform Features: We provide tools for profiles, booking, payments, reviews, marketing, and virtual sessions. We may modify, enhance, or discontinue features at our sole discretion with reasonable notice. Third-Party Integrations: Our Platform integrates with third-party services governed by their own terms. TO THE FULLEST EXTENT PERMITTED BY LAW, we are not responsible for third-party service failures, data breaches, or policy changes. No Medical Advice: All Platform content is for informational purposes only and does not constitute medical, legal, or professional advice. Users should consult qualified professionals for specific guidance. BY USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, HEALER HIVE IS NOT RESPONSIBLE FOR PRACTITIONER ACTIONS, SERVICE QUALITY, OR DISPUTES BETWEEN USERS.

HEALER HIVE EXPRESSLY DISCLAIMS ALL RESPONSIBILITY FOR PRACTITIONERS AND THEIR SERVICES: (a) PRACTITIONER QUALIFICATIONS: TO THE FULLEST EXTENT PERMITTED BY LAW, we make no representations about any Practitioner's education, training, certification, licensing, experience, competence, or ability to provide services safely or effectively. (b) SERVICE QUALITY AND SAFETY: We do not warrant that any services will be performed safely, competently, legally, or in accordance with professional standards or applicable laws. (c) PRACTITIONER CONDUCT: We are not responsible for any acts, omissions, conduct, statements, or behavior of any Practitioner, whether occurring on or off the Platform. (d) COMPLIANCE: Practitioners are solely responsible for complying with all applicable laws, regulations, licensing requirements, insurance requirements, and professional standards. (e) DISPUTES: Any disputes between Customers and Practitioners are solely between those parties. We have no obligation to mediate, resolve, or become involved in such disputes. (f) VERIFICATION DISCLAIMER: Any "verified" or similar designations indicate only that basic information was submitted - NOT that we have verified qualifications, competency, safety, or licensing status. (g) NO ENDORSEMENT: WE DO NOT ENDORSE, RECOMMEND, OR WARRANT ANY PRACTITIONER, SERVICE, OR TREATMENT. ALL DECISIONS TO USE PRACTITIONER SERVICES ARE MADE SOLELY BY CUSTOMERS AT THEIR OWN RISK. YOU ACKNOWLEDGE THAT YOUR USE OF ANY PRACTITIONER'S SERVICES IS ENTIRELY AT YOUR OWN RISK AND WE HAVE NO LIABILITY WHATSOEVER.

INDEPENDENT CONTRACTOR RELATIONSHIP: All Practitioners using this Platform are independent contractors operating their own businesses. Practitioners: • Set their own schedules, prices, and service policies • Choose which Customers to serve and which services to provide • Provide their own tools, equipment, and supplies • Are responsible for their own business licenses, insurance, and taxes • Control the manner and method of service delivery • Bear all business risks and rewards • Maintain their own professional liability insurance NO AGENCY OR EMPLOYMENT: TO THE FULLEST EXTENT PERMITTED BY LAW, no employment, agency, partnership, joint venture, or franchise relationship exists between: • Healer Hive and any Practitioner • Healer Hive and any Customer • Practitioners and Customers (beyond individual service agreements) We do not represent, act for, or speak on behalf of any Practitioner or Customer. We have no authority to bind any party to any obligation. DIRECT RELATIONSHIPS: All service agreements, terms, warranties, and obligations exist solely between Practitioners and Customers. We are not a party to these relationships and disclaim all responsibility for them.

User Responsibilities. By using the Platform, you agree to: • Comply with all applicable laws and regulations • Provide accurate information during registration and use • Maintain account security - you're responsible for all account activity • Not engage in harmful activities including fraud, harassment, or uploading malicious code • Respect intellectual property rights of others • Not misrepresent your identity or impersonate others • Report security breaches immediately to hello@healerhive.com Content Standards: All content you post must comply with our guidelines and not infringe on others' rights. TO THE FULLEST EXTENT PERMITTED BY LAW, we may remove any content at our sole discretion. VOLUNTARY ASSUMPTION OF ALL RISKS. BY USING THIS PLATFORM, YOU VOLUNTARILY AND KNOWINGLY ASSUME ALL RISKS, INCLUDING WITHOUT LIMITATION: (a) PERSONAL INJURY OR DEATH from wellness services, treatments, or products (b) PROPERTY DAMAGE of any kind during service provision (c) FINANCIAL LOSSES from payments, cancelled services, or unsatisfactory services (d) PRACTITIONER MISCONDUCT including fraud, negligence, incompetence, or criminal acts (e) UNLICENSED PRACTICE or services provided without proper credentials (f) MEDICAL COMPLICATIONS from treatments, advice, or recommendations (g) ALLERGIC REACTIONS or adverse effects from products or treatments (h) PRIVACY BREACHES or misuse of personal health information (i) SCHEDULING CONFLICTS, no-shows, or service disruptions (j) PLATFORM FAILURES, data loss, or technical malfunctions (k) THIRD-PARTY SERVICE FAILURES from payment processors, calendar systems, or communication tools (l) VIRTUAL SESSION RISKS including technical failures during telehealth appointments (m) EMERGENCY SITUATIONS during virtual sessions where immediate medical care cannot be provided YOU UNDERSTAND AND AGREE THAT WE HAVE NO CONTROL OVER AND CANNOT PREVENT THESE RISKS. YOU ASSUME THESE RISKS VOLUNTARILY AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY OF THESE RISKS OR ANY CONSEQUENCES THEREOF. Practitioners Using Nylas: You're responsible for maintaining accurate calendar information, managing booking conflicts, and ensuring your calendar settings comply with professional obligations.

Service Fees: A 10% service fee plus Stripe payment processing fees apply to all completed transactions and will be automatically deducted from payments processed through the Platform. Subscription Plans: We offer various subscription tiers for Practitioners with different features and pricing. Subscription fees vary by plan and are detailed during registration and in your account dashboard. All subscription fees are non-refundable unless explicitly stated. Verified Healer Certification: We offer an optional annual "Verified Healer" certification program where we conduct background research to verify practitioner legitimacy and qualifications. This one-time annual fee provides enhanced profile designation and increased visibility on the Platform. Payment Processing: We use Stripe for secure payment processing. By using our Platform, you agree to Stripe's Connected Account Agreement and Terms of Service. We don't store sensitive payment information. Stripe fees are separate from and in addition to our service fees. Payment Methods: We accept major credit and debit cards. Practitioners receive disbursements to their designated accounts minus applicable fees. Products and Physical Goods Exclusion: Platform fees and payment processing apply exclusively to wellness services and do not cover any physical products, supplements, herbs, plant medicines, essential oils, crystals, or other tangible goods (collectively "Physical Products") that Practitioners may sell or provide. Any Physical Product transactions occur independently between Practitioners and Customers outside our Platform's scope. TO THE FULLEST EXTENT PERMITTED BY LAW, we disclaim all responsibility for Physical Products including quality, safety, legality, efficacy, or regulatory compliance. Practitioners bear complete responsibility for all aspects of Physical Product sales, including licensing, FDA compliance, labeling requirements, and customer safety. Billing Cycles: Subscriptions are billed monthly or annually from activation date and renew automatically unless canceled. Failed Payments: If payment is declined, we may retry payment, suspend service, or terminate access until outstanding amounts are paid, plus applicable late fees. Payment Disputes: Disputes must first be resolved between Practitioner and Customer. If unresolved, disputes may be escalated to Stripe's dispute resolution process. We're not obligated to intervene in payment disputes. Outstanding Obligations: Any amounts owed to Healer Hive become immediately due upon termination. We may charge collection costs including attorney fees. Refunds and Cancellations. Practitioner Responsibility: Practitioners are solely responsible for managing refunds according to their stated policies. We provide tools for issuing refunds but don't process them directly. Subscription Cancellations: Practitioners may cancel subscriptions anytime with 30 days notice. No refunds for prepaid periods unless termination is due to our business decision. Customer Refunds: Contact the Practitioner directly. We don't mediate refund disputes unless required by law. Taxes: Users are responsible for all applicable taxes except where we're legally required to collect and remit them.

Our Property. All Platform content including text, graphics, logos, software, and user interfaces ("Healer Hive Content") is our exclusive property or licensed to us. Healer Hive Content is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from Healer Hive Content without our written consent. Your Content. Ownership: You retain ownership of content you create or upload ("Your Content"). Broad License to Us: By posting Your Content to the Platform, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, create derivative works from, distribute, publicly display, and publicly perform Your Content in any media or format, whether now known or later developed. This includes but is not limited to: • Operating and promoting the Platform • Marketing and advertising our services • Creating promotional materials and case studies • Featuring content on social media, websites, and advertising channels • Developing new features and improving the Platform • Any other business purposes we deem appropriate Your Responsibility: You warrant that Your Content doesn't infringe third-party rights, complies with applicable laws, and that you have all necessary rights to grant us this license. You're liable for any violations. Content Removal: TO THE FULLEST EXTENT PERMITTED BY LAW, we may remove Your Content anytime without notice if it violates these Terms, but we have no obligation to do so. DMCA Compliance: Report copyright infringement to hello@healerhive.com with: • Description of infringed material and location • Your contact information • Good faith statement that use is unauthorized • Statement under penalty of perjury that notice is accurate Feedback: Any suggestions or feedback you provide becomes our property and may be used without compensation. Trademark Protection: "Healer Hive" and associated logos are our trademarks. Unauthorized use is prohibited.

Information We Collect. Account and Profile Data: Name, email, address, phone number, profile photos, bio information, professional credentials, and account preferences. Booking and Service Data: Appointment history, services booked, scheduling preferences, practitioner interactions, reviews and ratings, and guest booking information. Payment and Billing Data: Credit card information (processed by Stripe), billing addresses, transaction history, subscription details, and payment preferences. Verification Program Data: For our Verified Healer certification, we may collect license numbers, professional certifications, background check information, insurance documentation, and professional references. Usage and Analytics Data: Device information (IP address, browser type, mobile device ID), pages visited, features used, time spent on Platform, login history, and marketing attribution data (how you found us). Communication Data: Messages between users and practitioners, customer service interactions, support tickets, email engagement metrics, and SMS delivery status. Location Data: Geographic information for local practitioner searches and service area matching (where enabled and consented to). Integration Data: calendar data via Nylas, payment data via Stripe, meeting data via Zoom, location data via Google Maps, email/SMS data via Brevo. Health-Related Information: Where provided during booking, this may include general wellness goals, service preferences, and basic health considerations relevant to services requested. We do not collect detailed medical records or diagnoses. How We Use Your Information: We use your information to operate the Platform, process payments, manage bookings, communicate with you about services and updates, personalize your experience, prevent fraud, and comply with legal obligations. Data Protection Measures. Technical Safeguards: We utilize the security infrastructure provided by our hosting platform, which includes industry-standard encryption and security protocols. The specific technical measures are managed by our third-party hosting provider. Access Controls: Data access is restricted to authorized personnel on a need-to-know basis with role-based permissions. IMPORTANT LIMITATION: TO THE FULLEST EXTENT PERMITTED BY LAW, we implement available security measures but do not guarantee data security and are not responsible for data breaches, unauthorized access, or data loss. Our security depends on third-party hosting providers and their security implementations. Data Sharing and Third Parties: We may share data with service providers (Stripe, Nylas, Zoom, Google), legal authorities when required by law, and with your consent for specific purposes. We do not sell personal data to third parties for their marketing purposes. Third-Party Services: When using integrations, your data is subject to those providers' privacy policies. We are not responsible for third-party data practices. Your Privacy Rights: Depending on your location, you may have rights to access, correct, delete, or port your data. Contact hello@healerhive.com to exercise these rights. We will respond within 30 days where required by law. Data Retention: We retain data as long as necessary for Platform operations or as required by law. Upon account termination, data may be retained for legal and business purposes.

User Reviews and Testimonials. Eligibility: You may only review Practitioners whose services you've actually used through the Platform. Review Standards: Reviews must be objective and based on genuine experience, 30-150 words for optimal readability, free from personal attacks, inappropriate language, or false statements, and relevant to the service experience. Our Rights: TO THE FULLEST EXTENT PERMITTED BY LAW, we may review, edit, or remove any reviews that violate these standards. We don't guarantee review accuracy or completeness. Review Usage: We may feature reviews in marketing materials with appropriate attribution. Users may post anonymously if desired. Prohibited Content: Users may not post content that is illegal, fraudulent, or violates intellectual property rights; defamatory, harassing, or threatening; spam, promotional solicitations, or commercial advertising; harmful code (viruses, malware) or disruptive to Platform operations. Review Manipulation: Users and Practitioners are prohibited from offering incentives for positive reviews, submitting fake or biased reviews, soliciting reviews from friends/family without genuine service experience, or retaliating against honest reviews. Content Moderation: We reserve the right but have no obligation to monitor, review, or moderate user content. Content that violates these guidelines may be removed without notice. Marketing Communications. Consent: By creating an account, you consent to receive communications via email, SMS, and in-app notifications about Platform updates, booking confirmations, and promotional offers. Opt-Out Rights: You may unsubscribe from marketing emails or text "STOP" for SMS. Essential operational communications (booking confirmations, payment receipts) cannot be opted out of. Compliance: We comply with CAN-SPAM, TCPA, GDPR, and other applicable marketing laws.

We integrate third-party services to enhance Platform functionality, including Stripe (payment processing), Nylas (calendar integration and reminders), Zoom (virtual sessions), Google services (Calendar, Maps, Sign-In), and Brevo (email and SMS). Each service operates under its own terms of service and privacy policy, and by enabling an integration you agree to that provider's terms. You retain control over which integrations to enable and may disconnect services through account settings, though this may limit Platform functionality. Independence: These services operate independently under their own terms and privacy policies. We don't control their functionality, availability, or data practices. No Warranties: TO THE FULLEST EXTENT PERMITTED BY LAW, we don't guarantee uninterrupted availability or performance of third-party services. We're not responsible for service interruptions or failures, data breaches within third-party systems, policy changes by third-party providers, or billing or technical issues with integrated services. User Responsibility: You agree to comply with all applicable third-party terms of service. Any disputes with third-party providers must be resolved directly with them. Data Processing with Third Parties: When using integrations, certain personal information (name, email, calendar data, appointment details) may be shared with third-party providers as necessary for Platform operations. All providers are selected based on industry-standard data protection practices. External Links: The Platform may contain links to external websites not owned or controlled by us. TO THE FULLEST EXTENT PERMITTED BY LAW, we're not responsible for external content, practices, or policies. Access external links at your own risk.

We may conduct periodic maintenance on our Platform infrastructure to ensure optimal performance and security. Scheduled Maintenance occurs during off-peak hours when possible, with advance notice via email or in-app notifications. Emergency Maintenance may be performed without notice when necessary to address critical security or functionality issues. Service Availability: While we strive to maintain high availability, TO THE FULLEST EXTENT PERMITTED BY LAW, we cannot guarantee uninterrupted access during maintenance periods. Users acknowledge and accept potential temporary disruptions. User Responsibilities: You're responsible for ensuring your systems remain compatible with Platform updates and for backing up any important data. CRITICAL EMERGENCY DISCLAIMER: Virtual wellness sessions through our Platform are NOT appropriate for emergency medical situations and cannot replace emergency medical care. User Emergency Responsibilities: Before participating in virtual sessions, you must ensure access to appropriate emergency services and medical care, have procedures in place for medical emergencies during sessions, and immediately disconnect and contact emergency services (911 in the US) for any medical emergency. Practitioner Obligations: Practitioners must inform users of virtual session limitations and discuss emergency protocols before sessions begin. Platform Limitations: TO THE FULLEST EXTENT PERMITTED BY LAW, we do not monitor virtual sessions and cannot provide emergency assistance. We are not responsible for emergency situations during virtual sessions.

User-Initiated Termination. Customers: May discontinue Platform use anytime by ceasing access. No formal notice required, but refunds are subject to practitioner policies and our Refund Policy. Practitioners: May terminate accounts by providing 30 days' written notice to hello@healerhive.com. Prepaid subscription fees are non-refundable. You remain responsible for fulfilling existing bookings or issuing appropriate refunds. Platform-Initiated Termination. We may suspend or terminate accounts immediately for any reason including violations of these Terms, fraudulent or harmful activities, non-payment of fees, activities that jeopardize Platform security or other users, or business or operational reasons (with 30 days' notice when practicable). Termination Effects: Loss of Platform access, profile visibility, and booking functionality. Outstanding fees owed to us become immediately due. Survival of Terms. The following survive termination: payment obligations for outstanding fees, your obligation to indemnify us, all liability limitations and disclaimers, intellectual property rights, and arbitration and dispute resolution requirements. Data Handling: Upon termination, we may retain or delete data as outlined in our Privacy Policy and applicable laws.

WE ARE NOT HIPAA COMPLIANT - DO NOT USE FOR PROTECTED HEALTH INFORMATION If you are a covered entity under HIPAA and need business associates to comply with HIPAA, we notify you that our operations are NOT HIPAA compliant. Our operations may be exempt under the conduit exception; however, if our Services wouldn't qualify for this exception, we are NOT HIPAA compliant. You understand and agree that we will NOT execute a business associate agreement under HIPAA. DO NOT TRANSMIT, STORE, OR PROCESS ANY PROTECTED HEALTH INFORMATION (PHI) THROUGH OUR PLATFORM. ANY USE OF PHI IS STRICTLY PROHIBITED AND AT YOUR OWN RISK. ABSOLUTE DISCLAIMER OF WARRANTIES. THE PLATFORM AND ALL SERVICES ARE PROVIDED STRICTLY "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING: (a) any warranty that the Platform will work or meet your requirements; (b) any warranty of fitness for your particular purpose; (c) any warranty of merchantability or non-infringement; (d) any warranty of quality, safety, or legality regarding practitioner qualifications or service quality; (e) any warranty of security, privacy protection, or data accuracy; (f) any warranty of uninterrupted service or error-free operation; (g) any warranty of third-party service performance (Stripe, Zoom, Nylas, etc.); (h) any implied warranties arising from course of dealing or usage of trade. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. ABSOLUTE LIABILITY LIMITATION. MAXIMUM LIABILITY CAP: TO THE FULLEST EXTENT PERMITTED BY LAW, our total liability for all claims of any kind (whether in contract, tort, negligence, strict liability, or otherwise) shall not exceed ONE HUNDRED DOLLARS ($100 USD), regardless of the number of claims or incidents, the theory of liability asserted, the amount of damages claimed, whether we have been advised of the possibility of such damages, or whether the limited remedy fails of its essential purpose. EXCLUSION OF DAMAGES: IN NO EVENT SHALL WE BE LIABLE FOR any injury, death, or medical complications; any practitioner negligence, malpractice, or misconduct; any unlicensed practice or regulatory violations; any failure to provide services or unsatisfactory services; any privacy breaches or data misuse by practitioners; any consequential, indirect, special, exemplary, or punitive damages; any lost profits, loss of data, loss of business, or loss of goodwill; any claims related to practitioner-customer relationships or disputes; any third-party service failures or interruptions. PRACTITIONERS ARE 100% INDEPENDENT: Practitioners are independent contractors, NOT our employees. We don't control, supervise, verify, or guarantee anything about practitioners or their services. THESE LIMITATIONS ARE FUNDAMENTAL TO OUR AGREEMENT AND REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES.

You agree to defend, indemnify, and hold harmless Healer Hive and its affiliates, officers, directors, employees, agents, shareholders, successors, and assigns (collectively, the "Healer Hive Parties") from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or relating to: (a) Your breach of these Terms or any supplemental terms or policies (b) Your use or misuse of the Platform or any Services (c) Your interactions with any Practitioner or Customer, including any services provided or received (d) Any content you post or submit to the Platform (e) Your violation of any third-party rights, including intellectual property, privacy, or publicity rights (f) Your violation of any laws or regulations (g) Any disputes regarding ownership or access to your data (h) Any claims arising from services you provide (if you are a Practitioner) (i) Any claims arising from services you receive (if you are a Customer) (j) Your failure to maintain required licenses or insurance (if you are a Practitioner) (k) Any negligent or wrongful acts or omissions by you or anyone acting on your behalf PRACTITIONER ADDITIONAL INDEMNIFICATION: If you are a Practitioner, you additionally agree to indemnify us for any professional liability claims related to your services, any claims arising from your lack of proper licensing or credentials, any health complications or injuries resulting from your services, and any violations of professional standards or codes of conduct. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

TO THE FULLEST EXTENT PERMITTED BY LAW, we shall not be liable for any failure or delay in performance under these Terms for causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, floods, hurricanes, or severe weather; pandemics, epidemics, or public health emergencies (including COVID-19); acts of government, war, terrorism, civil unrest, or labor strikes; internet service provider failures or telecommunications outages; power outages or utility failures; cyber attacks, hacking, or malicious software; failures of third-party service providers (Stripe, Zoom, Nylas, etc.); changes in laws or regulations that affect Platform operations. Performance obligations will be suspended during force majeure events and resumed when conditions permit.

Mandatory Informal Resolution: Before initiating arbitration, you must first attempt to resolve any dispute by sending written notice to hello@healerhive.com describing the dispute and desired resolution. We will have 30 days to attempt resolution. If not resolved within 30 days, either party may initiate arbitration. MANDATORY ARBITRATION - NO LAWSUITS ALLOWED. YOU CANNOT SUE US IN COURT - ALL DISPUTES GO TO ARBITRATION. By using our Platform, you agree that ALL DISPUTES must go to binding arbitration (not court); you WAIVE YOUR RIGHT TO A JURY TRIAL; you WAIVE YOUR RIGHT TO JOIN A CLASS ACTION LAWSUIT; you can ONLY BRING INDIVIDUAL CLAIMS; ARBITRATION DECISIONS ARE FINAL AND BINDING. Arbitration Procedure: Disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under their Consumer Arbitration Rules, conducted in English in Nevada. Exceptions: Small claims court actions, intellectual property injunctions, and emergency relief are not subject to arbitration. TIME LIMITATIONS: ALL CLAIMS MUST BE BROUGHT WITHIN 6 MONTHS. Any claim must be brought within SIX (6) MONTHS after the cause of action arises, or it's forever barred, regardless of when you discovered the problem or any other statute of limitations. Opt-Out: You may opt out within 30 days of accepting these Terms by emailing hello@healerhive.com with your name, email, and statement that you don't agree to arbitration.

Governing Law and Jurisdiction: These Terms are governed by Nevada state law without regard to conflict of law principles. TO THE FULLEST EXTENT PERMITTED BY LAW, any non-arbitrable disputes shall be resolved exclusively in Nevada state or federal courts. You waive objections to venue or jurisdiction. Terms Modifications: We may update these Terms anytime at our sole discretion. Significant changes will have 30 days' advance notice unless immediate updates are required for legal compliance or security. Continued Platform use after changes constitutes acceptance. Entire Agreement and Severability: These Terms, together with our Privacy Policy, constitute the complete agreement between us. If any provision is found invalid, TO THE FULLEST EXTENT PERMITTED BY LAW, the remaining provisions remain enforceable. Assignment: You may not assign these Terms without our written consent. We may freely assign our rights and obligations. Contact Information: hello@healerhive.com · Mail: Healer Hive LLC, 355 E Plumb Lane, Reno, NV 89502 · Phone: (530) 303-7070 (9am-5pm PST) Waiver: Our failure to enforce any provision doesn't waive our right to enforce it later. Relationship of Parties: These Terms do not create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and Healer Hive. Electronic Communications: You agree to electronic delivery of notices and communications. You waive any requirements for original (non-electronic) signatures or records to the extent permitted by law. Survival: Sections that by their nature should survive termination will survive, including but not limited to liability limitations, indemnification, arbitration, intellectual property rights, and governing law provisions. Force Majeure Survival: TO THE FULLEST EXTENT PERMITTED BY LAW, we're not liable for delays or failures due to circumstances beyond our control. Headings: Section headings are for convenience only and do not affect interpretation. No Third-Party Beneficiaries: These Terms are solely for the benefit of the parties and create no third-party beneficiary rights. Giveaways: Giveaways hosted on the Platform are free to enter, no purchase necessary, open to adults 18 and over, one entry per person per giveaway. Winners are drawn at random and contacted by email. Prizes have no cash value and are not exchangeable. Giveaways are not sponsored by, endorsed by, or affiliated with Instagram, Meta, or any other social platform.